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SUPPORT TAILORED TO YOU

Stillpoint Practice offers a safe, respectful and practical space where you can feel heard, understand what is happening and take meaningful steps forward.

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EXPERIENCE WITH COMPASSION

I’m Jessica Childs, founder of Stillpoint Practice. With qualifications in psychology, mental health, psychosocial treatment, social work and family dispute resolution, I bring together evidence-informed practice with warmth, patience and genuine care. My approach is down-to-earth, respectful and focused on helping people feel empowered rather than judged.

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READY WHEN YOU ARE

LET’S TAKE THE NEXT STEP

To ask a question, discuss a referral or arrange an appointment, contact Jessica at [email protected] or 0436 421 893. Please do not include sensitive personal, health or legal information in your initial enquiry. Stillpoint Practice is not a crisis service. If you are in immediate danger, call 000.

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PRIVACY POLICYEffective date: 19 August 2026Stillpoint Practice respects your privacy and is committed to protecting your personal and health information. This policy explains how information is collected, used, stored and disclosed when you access counselling, social work or family dispute resolution services.Information collectedStillpoint Practice may collect your name, contact details, date of birth, emergency contact information, referral information, appointment and payment details, health and personal history, session notes, assessments, correspondence and other information reasonably required to provide services safely and effectively.Information may be collected directly from you through the Stillpoint Practice website, email, telephone, Halaxy forms, telehealth sessions or correspondence. With your consent, or where permitted or required by law, information may also be received from referrers, family members, legal representatives, health professionals or other relevant services.Please do not include sensitive personal, health or legal information in your initial website or email enquiry.How information is usedYour information may be used to:
• assess suitability and provide services
• manage appointments, payments and communication
• maintain appropriate professional records
• coordinate care or referrals with your consent
• respond to safety concerns, complaints or legal obligations
• administer and improve the practiceStillpoint Practice will not sell your personal information or use it for unrelated purposes.Disclosure of informationPersonal and health information is kept confidential. Information will only be disclosed with your consent, where reasonably necessary to provide the service, or where disclosure is authorised or required by law. This may include circumstances involving a serious threat to life, health or safety, child-safety concerns, mandatory reporting obligations, court orders or other legal requirements.Family dispute resolution participants will be informed about the confidentiality requirements and legal limitations that apply to the FDR process.Digital services and storageStillpoint Practice provides services online and uses secure digital systems, including Halaxy, email, telehealth, payment and website service providers. These providers may process or store information using cloud-based infrastructure. Reasonable steps are taken to select suitable providers and protect information from loss, misuse, interference, unauthorised access, modification or disclosure.Clients must not record telehealth or FDR sessions unless prior express agreement has been obtained from everyone involved.Access and correctionYou may request access to personal information held about you or ask for inaccurate information to be corrected. Access may be limited where permitted or required by law. Identity verification may be required before information is released.Retention and disposalRecords are retained for the periods required by applicable laws, professional standards and insurance obligations. When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it.Privacy concerns and complaintsIf you have a question, wish to access or correct your information, or believe your privacy has been breached, please contact:Jessica Childs
Stillpoint Practice
Email: [email protected]
Phone: 0436 421 893
Website: www.sppractice.com.auStillpoint Practice will acknowledge and respond to privacy concerns within a reasonable period. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.Changes to this policyThis policy may be updated when legal, professional or practice requirements change. The current version will be published on the Stillpoint Practice website.